About Us

Company Information

Southern Mobility
1829 Capital Blvd, Ste 103
Raleigh, NC 27604
Phone: 1-800-681-8831
Fax: 1-877-611-3500
Email address: customersolutions@southernmobilityonline.com

Why Choose Us?: Unlike the huge chain stores, we stay in constant contact with you and your physician to make sure your case does not get delayed or fall through the cracks. Also, Southern Mobility offers 7 big brand names of Power Wheelchairs, giving you a deep selection of styles and designs to meet your specific needs; the chain stores only offer one brand each with limited choices. We use the most up to date forms that are compliant with all insurance companies so once we get an approval, you can feel secure that all regulations have been met. We specialize in power chairs and scooters so we know how to do it right the first time!

Our Mission: It has been our goal to provide the highest level of home healthcare equipment, supplies and services, in order to improve our patient's quality of life. Patient's rights, dignity and confidentiality are our priority throughout the entire process. At Southern Mobility, your needs and concerns are very important and we promise to proactively handle every aspect of your case in a friendly and positive manner.

ACHC Accredited, Authorized Medicare and BCBS Provider. Durable Medical Equipment (DME) Pharmacy License, Surety Bonded, Licensed & Insured.

Authorized Provider for the following manufacturers: Pride Mobility (Jazzy), ActiveCare Medical Products, Merits Health Products, IMC Heartway, Golden Technologies Products, PaceSaver Products, Blue Chip Medical, Battery Outlet and PVI Ramps.

Delivery: All equipment is hand delivered into your home by a trained local professional technician, fully assembled and tested prior to delivery. The technician will go over the operations and safe use of the equipment, answer all questions, make adjustments as needed and complete the required paperwork per your insurance requirements.

Service, Maintenance and Repairs: Call SMM directly for any service or repair concerns. We will contact our local repair agents the same day to call you to arrange a service call if needed. SMM contracts with 2 nationally recognized repair companies who specialize in power chair and scooter repairs. Each company has a network of agents throughout all 50 states for your local needs. Wheelchair and Scooter Repairs (WSR) and Roadrunner Mobility. Both Service companies are accredited and follow all insurance guidelines.

Warranty: SMM fully stands behind all manufacturers warranties. Most power mobility devices have a 5 (five) year warranty against manufacturer defects on the frame excluding electronic or mechanical parts, a 1 year warranty on electronics (joystick, etc.) and mechanical parts (motors, etc) and a 6-12 month warranty on the batteries. Warranties do not cover mis-use, non-defects, normal wear and tear damages, neglect, abuse, damages caused by accidents, etc. Warranties may vary based on individual item.

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Hipaa Notice: Click here to view our Hipaa notice